Help Center
We're here to help. Find answers, submit tickets, or contact our gaming experts.
Browse FAQs
Find quick answers to common questions about orders, products, and accounts.
Contact Support
Chat with our support team 24/7 or submit a support ticket for detailed help.
Policies
Read about returns, refunds, shipping, and other important policies.
Call Us
Speak directly with our experts. Available Monday-Friday 9AM-6PM EST.
Frequently Asked Questions
What's your return policy? +
We offer a 30-day return policy for most items in original condition. Electronics and opened games may have additional restrictions. Contact our support team for specific products.
How long does shipping take? +
Standard shipping typically takes 5-7 business days. We also offer expedited 2-3 day shipping and overnight options at checkout. Orders are processed within 24 hours.
Do you offer international shipping? +
Yes! We ship to most countries worldwide. International shipping rates and times vary by location. You'll see exact costs at checkout.
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
How do I track my order? +
Once your order ships, you'll receive an email with a tracking number. You can track your package in real-time through our website or your account dashboard.
Are products guaranteed to be authentic? +
100%! We only source products from authorized manufacturers and distributors. We offer a full refund or replacement guarantee if any product is found to be counterfeit.
Can I cancel or modify my order? +
Orders can be modified or cancelled within 1 hour of placement. After that, contact our support team immediately and we'll do our best to help.
Do you have a price match guarantee? +
Yes! If you find a lower price on an identical product elsewhere, we'll match it and give you an additional 5% off. Just contact our support team with the link.
Still Need Help?
Our gaming experts are here to help. Submit a support ticket or contact us directly.
Submit a Support Ticket
Email Support
support@gameon.com
Response time: Within 24 hours
Live Chat
Chat with our support team in real-time
Phone Support
1-800-GAMEON-1
Monday-Friday 9AM-6PM EST
Average Response Time
Under 2 hours
We're committed to helping you quickly